Patients’ satisfaction with surgical services in a tertiary hospital: A cross-sectional analytical study : Research Article

Rex Friday Ogoronte A. Ijah

doi:10.58372/2835-6276.1164

Authors

Rex Friday Ogoronte A. Ijah

DOI:

https://doi.org/10.58372/2835-6276.1164

Keywords:

Patient’s Satisfaction, Surgical Services, Port Harcourt, Nigeria

Abstract

Patients’ satisfaction with health services is partly shaped by the prevalent quality of such services in that locality, cultural values, and the year in health service development. The aim of this study was to evaluate the degree of patients’ satisfaction with the surgical services rendered at the Surgery Department of the Rivers State University Teaching Hospital in February of year 2024.

A cross-sectional analytical study was carried out among all consenting patients who access surgical services at the Rivers State University Teaching Hospital. There were 220 (56.4%) male respondents and 170 (43.6%) females, with a mean age of 43.2±16.3 years. Majority of the respondents were satisfied (average, good and excellent) with the core surgical services (94.1%) and surgical support services (100%). The cumulative overall patients’ satisfaction for both core surgical and surgical support services was 99.2%. A statistically significant positive relationship was found between the degree of satisfaction with core surgical services and technical competencies of staff, respect and good handling, ease of access, good services, and cost of surgical services.

An overall above average level of patients’ satisfaction is reported in this study, and some areas of improvement were identified. The cost of surgical services, technical competencies of staff, and respect and good handling, were the most dominant reasons that shaped patients’ satisfaction.

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